Contact us

Office hours

Whether you want to make a reservation or obtain information about Transcollines, we will be pleased to answer your questions by phone or e-mail. For in-person service (issuing, reloading or replacing a smart card), a member of our team will be pleased to meet with you by appointment.

 

Service center and call answering schedule : 

Monday: 8 :00 am-4 :00 pm*
Tuesday: 8 :00 am-4 :00 pm*
Wednesday: 8 :00 am-4 :00 pm*
Thursday: 8 :00 am-4 :00 pm *
Friday: 8 :00 am-4 :00 pm *
Saturday: Closed
Sunday: Closed

* Closed during lunch hour from noon to 1 pm

To consult the schedule of our services offered on holidays, please consult the holiday service page

To contact us by phone or email: 

 

Paratransit and rural public transport

(819) 456-1114 ext. 1
reservation@transcollines.ca

Public transport
and on-demand service

(819) 456-1114 ext. 2
info@transcollines.ca 

Questions and Information

info@transcollines.ca 
(819) 456-1114 ext. 0
1 866 310-1114 ext. 0 (toll free)
Fax : (819) 456-1174

To contact a member of the Transcollines team directly, visit the

To visit us (by appointment only):

Transcollines
5, Principale Ouest
La Pêche, (Québec) J0X 2W0

To find out what Transcollines services are available at the STO’s service points, consult the Service Points section

List of frequently asked questions

Schedules, routes and travel 

Where can I find public transit schedules and routes? 
+
Do you offer a public transit service on weekends?
+
Do you offer a public transit service on statutory holidays?
+
How can I plan my itinerary using the public transit service?
+
May I use a Transcollines public transit vehicle to travel from and to Gatineau?
+
What territory is covered by Transcollines?
+

Fares, titles and payment methods

Where can I buy bus tickets?
+
What is the difference between Intra, Regular, Inter and Combined fares?
+
What is the difference between the Combined Collines and the Combined Pontiac titles?
+
What are your fares for public transit?
+
What are the payment mechanisms on board the bus?
+
What are the eligibility criteria to obtain the rate for Seniors?
+
What are the eligibility criteria to obtain the rate for students?
+
What is the cost of travelling via the public transit services within the MRC des Collines’ territory?
+
What is the cost of travelling via the public transit services from the MRC des Collines’ territory to Gatineau?
+
What is the cost of travelling via the public transit services from Gatineau to the MRC des Collines’ territory?
+
What is the cost of travelling via the public transit services within the MRC de Pontiac’s territory?
+
What is the cost of travelling via the public transit services between the MRC de Pontiac and the MRC des Collines?
+
What is the cost of travelling via the public transit services from the MRC de Pontiac’s territory to Gatineau?
+
What is the cost of travelling via the public transit services from Gatineau to the MRC de Pontiac’s territory?
+
How can we get a transfer ticket when on board a Transcollines bus?
+

Points of service and smart card recharge

Where can I buy a Transcollines pass (where are your points of service)?
+
Where can I recharge my Transcollines pass?
+

Bus stops and how it works

How do I know where the official Transcollines stops (predetermined stops) are?
+
Courtesy stop. How does it work? Where is it allowed?
+
May I use my STO card (Multi, ECHO, etc.) for travelling in Transcollines buses?
+
May I use my OC Tranpo for travelling in Transcollines buses?
+

Miscellaneous information

May I bring my pet animal on board of a public transit vehicle?
+
May I bring luggage (baggage) on board of a public transit vehicle?
+
May I bring my ski equipment, my sports/duffle bag, my snowboard or my skates on board a public transit vehicle?
+
Are all your buses equipped with bike racks?
+
Can bike racks possibly be used at wintertime?
+
Is Wi-Fi access available into your buses?
+
Where can I get a pamphlet with the information regarding your schedules and itineraries of the public transit service?
+
I have received an invoice. How can I pay for it?
+
How can I contact you outside the office hours?
+
What do I do if I lose or forget something on the bus?
+
I want to formulate a complaint; how should I proceed?
+
I wish to submit a suggestion; how should I proceed?
+
Can I see where the bus is in real time?
+
The public transit service bus is late; how can I check where it is currently located?
+