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In addition to daytime transit service, Monday through Friday, we also offer evening, weekend and holiday service, which includes statutory holidays.  We invite you to consult the  Schedules and route page under Public transportation of the Getting around section for more complete information.

n addition to daytime transit service, Monday through Friday, we also offer evening, weekend and holiday service, which includes statutory holidays.  We invite you to consult the Schedules and route page under Public transportation of the Getting around section for more complete information.

In addition to daytime transit service, Monday through Friday, we also offer evening, weekend and holiday service, which includes statutory holidays.  We invite you to consult the Schedules and route page under Public transportation of the Getting around section for more complete information.

There are different ways to plan your itinerary using the public transit service. 

You can use the Google Maps itinerary function. 

You can also download the free Transit application.  

We invite you to consult the Schedules and routes page under Public transportation of the Getting around section for more complete information.

Travelling services where Gatineau is both the departure and the arrival locations are exclusively offered by the STO.  Users may not get on a Transcollines public transit vehicle while this vehicle travelling « Direction Gatineau » is driving within the Gatineau territory.  Similarly, users may not get off a Transcollines public transit vehicle while this vehicle travelling « Direction des Collines » is driving within the Gatineau territory.

Courtesy stops are NOT authorized within the Gatineau territory.  All get on and get off must be mandatorily done at the predetermined stops identified by a Transcollines stop signs.

Transcollines provide services to the following territories: 

MRC des Collines and MRC du Pontiac which include La Pêche, Chelsea, Cantley, Val-des-Monts, Ange-Gardien and Pontiac. 

We are not selling bus tickets.  To use our services, you have to either pay in cash for a one-way passage or possess a valid Transcollines smart card (monthly pass).

One-way passage: Gives access to a one-way trip only from getting on to getting off.  Fare must be paid in cash at time of getting on.

Monthly pass:  Gives access to an unlimited number of rides during the period of one month.  To obtain (buy) a monthly pass, you are to visit one of our Service points.

We invite you to consult the Titles and fares page under Public transportation of the Getting around section for more complete information.

We have different types of services for different needs.

Intra: This fare gives access to Transcollines services located within the administrative boundaries of one MRC.

Regular: This fare gives access to Transcollines services of one MRC’s territory, plus one adjacent zone, but without access to STO or OC Transpo services. 

Inter: This fare gives access to all Transcollines public transit services when travelling from the MRC of Pontiac to go to the ville de Gatineau’s territory, including the return trip but without access to STO or OC Transpo services.

Combined: This fare gives access to all public transit services offered by Transcollines, including the access to both STO and OC Transpo services.

We invite you to consult the Titles and fares page under Public transportation of the Getting around section for more complete information.

Combined: This fare gives access to all public transit services offered by Transcollines, in addition to giving access to both STO and OC Transpo services.

This being said, we have two types of Combined titles.

Combined Collines for all travelling from and/or to the MRC des Collines, including the access to Transcollines, STO and OC Transpo services.

Combined Pontiac for all travelling from and/or to the MRC de Pontiac, including the access to Transcollines, STO and OC Transpo services.

We invite you to consult the Titles and fares page under Public transportation of the Getting around section for more complete information.

We have different fares for different needs.  Our fares depend on the title you wish to use and/or buy.  We invite you to consult the Titles and fares page under Public transportation of the Getting around section for more complete information.

The payment mechanism is cash only for one-way passages, paid at the time of boarding the bus.  We do not offer debit nor credit cards services.  Therefore, to get on our vehicles, you must pay your one-way passage fare in cash, or have a valid transfer ticket, or possess a valid smart card (monthly pass).

To obtain the reduced “Senior” rate, you must be 65 years old and older, and provide a proof of age.

We invite you to consult the Titles and fares page under Public transportation of the Getting around section for more complete information.

To obtain the reduced “Student” rate, you must be a student and be 20 years of age or less as of the 1st of September of the year the card is issued.  A proof of age and a registration document will be required at time of purchase of the smart card. Moreover, it is important to note that the student status must be renewed every year during the month of September.  As a result, the purchase of a new student smart card is required each year.

We invite you to consult the Titles and fares page under Public transportation of the Getting around section for more complete information.

We invite you to consult the Titles and fares page under Public transportation of the Getting around section for more complete information.

The fare depends on what you need, i.e., whether you also need access to STO or OC Transpo service or not.

We invite you to consult the Titles and fares page under Public transportation of the Getting around section for more complete information.

There are two possible fares.  First, if you do not have an STO or OC Transpo transfer ticket.  Second, if you have a valid STO or OC Transpo transfer ticket 

We invite you to consult the Titles and fares page under Public transportation of the Getting around section for more complete information. 

We invite you to consult the Titles and fares page under Public transportation of the Getting around section for more complete information.

We invite you to consult the Titles and fares page under Public transportation of the Getting around section for more complete information.

To travel using the public transit services from the MRC de Pontiac to Gatineau, there are two possible fares.

We invite you to consult the Titles and fares page under Public transportation of the Getting around section for more complete information. à

To travel using the public transit services from the MRC de Pontiac to Gatineau, there are two possible fares.

We invite you to consult the Titles and fares page under Public transportation of the Getting around section for more complete information.

For any travelling requiring a transfer to the STO or OC Transpo buses, a transfer ticket may be obtained from the driver, subject to paying the rate associated with this service.

We invite you to consult the How it works page under Customer Service section for more complete information.

You can buy a Transcollines monthly pass (smart card) at one of our points of service, as follows.  These ones are the same as the STO points of service.

You can recharge your Transcollines monthly pass (smart card) at one of our recharging  points, as follows.   These ones are the same as the STO points of service.

You can visualize all our official stops (predetermined stops) by accessing our Schedules and routes page and choosing a particular route.  Once you’ve chosen your route and the direction towards your destination, you will see a diagram depicting all our official stops (predetermined stops) shown as a small blue circle.  At any time, you can enlarge the diagram to better see where these stops are located.

For additional details regarding the predetermined stops, we invite you to consult the How it works page under Customer Service section.

Users are invited to use the predetermined stops as it allows for a safer Transcollines service.  However, for safety considerations, courtesy stops are authorized under some circumstances.  Again, although users are strongly encouraged to use the predetermined stops, users may, by waving their hand, indicate to the driver that they would like a courtesy stop.  The users are responsible to ensure that the requested courtesy stop is in a safe location both for themselves and for the bus to stop there.  At any point in time, the bus driver may decide to grant or not the courtesy stop request.  Furthermore, it is important to note that courtesy stops are only authorized while in the MRC des Collines or the MRC de Pontiac’s territories.  Courtesy stops are not authorized while in the Ville de Gatineau territory.

For additional details regarding the courtesy stops, we invite you to consult the How it works page under Customer Service section.

No STO card nor cards from any other public transit services are accepted in the Transcollines buses.  Note, however, that we accept the valid transfer tickets delivered by the STO and/or OC Transpo.  This being said, at the time you are getting on one of our buses, you will have to either have a valid transfer ticket or pay cash for a one-way passage ticket or be in possession of a valid monthly pass.  For additional details regarding titles for usage on board Transcollines vehicles, we invite you to consult the Transcollines with STO page under the Rural Outaouais section.

No OC Transpo card nor cards from any other public transit services are accepted in the Transcollines buses.  Note however, that we accept the valid transfer tickets delivered by the STO and/or OC Transpo.  This being said, at the time you are getting on one of our buses, you will have to either have a valid transfer ticket or pay cash for a one-way passage ticket or be in possession of a valid monthly pass.  For additional details regarding titles for usage on board Transcollines vehicles, we invite you to consult the Transcollines with STO page under the Rural Outaouais section.

Pet animals are allowed on board our vehicles under some conditions:

• The animal is a guiding-dog or a service-dog;
• The animal is carried in a closed cage or a specially designed carry-on recipient for the animal at all time;
• The user must ensure that the animal does not disturb other users and/or make a mess while riding on the bus.

Users may bring up to a maximum of four grocery bags or shopping bags or luggage as long as they can get on and get off the vehicle by themselves, and, without the driver’s assistance.  At all times during the itinerary, the user must have full control of his effects, they are to be correctly put away, so not to discomfort nor to impede the movement of other customers.

Subject to obtaining the authorization of the driver, transportation of skis, snowboard, monocycle, toboggan, sleigh/sled or any other bulky object is possible; it is entirely at the discretion of the driver to grant or not grant such a request for transportation of these types of equipment on board the vehicle.

This being said, users bringing on such equipment on board must be able to get on and get off the vehicle by themself and, without the driver’s assistance.  At all times during the itinerary, the user must have full control of his effects, they are to be correctly put away, so not to discomfort nor to impede the movement of other customers.

Ice skates and roller skates are authorized as long as they are equipped with blade protectors or carried into a specially designed bag for these skates.

All our buses are equipped with a bike rack which can support a maximum of two bikes.  These racks are available on a “first come first served” basis and reservations are not allowed.  Users are responsible to put their own bike onto the bike rack as well as making sure it is correctly fixed.  Under absolutely no circumstances nor at any point in time, Transcollines, its contractor or the location owner will be held responsible for damages caused by the use of this equipment.  For additional details regarding the usage of bike racks, we invite you to consult the Active transportation page under the Useful Links section.

At wintertime, the bike racks mechanisms may freeze.  Under these circumstances, the driver may deny the transportation of your bike so as not to delay the itinerary or not to damage the equipment.

This being said, all our buses are equipped with a bike rack which can support a maximum of two bikes.  These racks are available on the basis of “first come first served” and reservations are not allowed.  Users are responsible to put their own bike onto the bike rack as well as making sure it is correctly fixed.   For additional details regarding the usage of bike racks, we invite you to consult the Active transportation page under the Useful Links section.

Where the network makes it available, Transcollines offers a Wi-Fi service to users of the public transit service.  This Wi-Fi service is therefore not guaranteed and Transcollines is not responsible for the consequences resulting from an interruption of service.  Technical problems and/or other types of problems which would disrupt the Wi-Fi access are not in any case providing a right for any kind of indemnity.

Furthermore, Transcollines is not responsible for any cases of possible damages which could result from the access or the use of Wi-Fi, including any deterioration or virus which could infect the IT equipment or any other device.

At this time, we do not have any pamphlets available.  However, all our schedules and itineraries can be viewed on our website on the Schedules and routes page.

You can pay your invoice via Direct debit, by cheque or by credit card.  To obtain information regarding a payment via Direct debit or credit card, please call this number 819-456-1114 ext. 1.

Every payment by cheque must be sent to: Transcollines, 5 route Principale Ouest, La Pêche, Quebec, J0X 2W0

There is no phone service outside the normal office hours.  From Monday to Friday, our office hours are from 08h00 to 16h00, but closed from 12h00 to 13h00.  This being said, you can reach us any time by Email via our website or via Facebook.

We invite you to complete the ‘Statement for the loss of an article’ form of our Lost and found section provided below.

We invite you to complete the ‘Submitting a complaint’ form of our Formulate a complaint section provided below.

We invite you to complete the ‘Questions and comments’ form provided below.

We invite you to download the Transit application.  This application is offered free of charge to all users and it is a useful and easy means to locate several public transit services companies.  This being said, Transcollines is not the owner nor responsible for the content or updates of this tool.

We invite you to download the Transit application.  This application is offered free of charge to all users and it is a useful and easy means to locate several public transit services companies.  This being said, Transcollines is not the owner nor responsible for the content or updates of this tool.

You have other questions and comments that you wish to inform us of?  We invite you to complete the Questions and comments form provided below.