Transcollines with STO Thanks to a partnership with the STO Transcollines users are able to take advantage of a combined fare system and a fully integrated service offering access to the services of STO and OC Transpo including the Ottawa’s light rail service. The combined fares of Transcollines being a valid fare of the STO, Transcollines users may access OC Transpo services according to the same access conditions as those in effect with the STO. The STO’s service is responsible for trips which have Gatineau as the point of departure AND arrival. A user cannot board a Transcollines vehicle if it is travelling on Gatineau territory towards Gatineau, nor can they exit a Transcollines vehicle when it is on Gatineau territory travelling towards des Collines. How to use your Transcollines smart card on Transcollines or STO buses? When boarding, you must: Tap your Transcollines smart card on the card reader. A green light shows that your card has been validated. Then show the driver the side of your card with the photo. If you get a red light: Fares must be paid for in cash. Ask your driver for your proof of payment. Make sure that you ask for a ticket so that you can continue your trip within the STO network. You will also have to ask for a transfer ticket when boarding the STO bus to continue on to another STO line or to use the OC Transpo network. If you believe that a technical difficulty is to blame, go to one of our service points. Note that your purchase receipt will not be accepted as proof of your card’s validity when paying your fare. It serves to validate your point-of-sale transaction. We suggest that you keep it as a proof of purchase. Combined single-trip fare When purchasing a single-trip fare FOR A COMBINED TRIP in a Transcollines vehicle, you must: Upon boarding, deposit the exact cash amount for a combined trip into the fare box. No change will be given. The driver will give you an STO transfer ticket so that you can continue travelling within the STO network. It is possible to request your transfer ticket while entering or exiting the vehicle. When you pay for your single fare in an STO vehicle, you must: When boarding, pay your fare by depositing the amount in cash or a single STO ticket in the collection box. No change will be given. Ask the driver for a connection if your trip requires a connection on the STO, OC Transpo, or Transcollines network. The driver will give you an STO transfer ticket at no additional cost. On your return, upon boarding the Transcollines vehicle, you can pay your fare by depositing an STO transfer ticket plus $2.00 (Combined Collines single pass) or $17.00 (Combined Pontiac single Pass) into the fare box. The transfer ticket must be deposited into the Transcollines fare box. Users paying their fare in a Transcollines vehicle with an STO transfer ticket cannot request another STO ticket for a further transfer within the STO network. No courtesy stops are authorized on the territory of the city of Gatineau where boarding and exiting must mandatorily take place at the predetermined Transcollines stops, identified by a bus stop sign. Considering the high traffic at Transcollines bus stops, which are often located in the same area as those of the STO, we kindly ask you to signal your presence to the Transcollines driver, using a hand gesture, to facilitate your identification among other STO passengers. Titles and fares Transcollines fares accepted The Combined type of service is a valid fare from Transcollines, the STO and OC Transpo networks. Consult the fares list Transcollines fares not accepted Intra, Regular and Inter types of service are valid fares of Transcollines only and are not accepted on the STO and OC Transpo networks. STO fare payments and the Transcollines network STO fare payments (Multi pass, bus ticket, e-wallet, the Passe-temps) will not be accepted on the Transcollines network except for the transfer ticket. Acess to OC Transpo services The combined fares of Transcollines being a valid fare of the STO, Transcollines users may access OC Transpo services according to the same access conditions as those in effect with the STO. The Transcollines smart card will also be in effect on the OC Transpo network. For more information, please visit the section “OC Transpo Fare Payments Valid on the STO” on the STO website (by clicking here). No OC Transpo transit ticket is accepted on the Transcollines network except for the transfer ticket. STO service points At the STO service points, listed below, you can: Obtain a Transcollines smart card Load your smart card and buy Transcollines titles Replace your Transcollines smart card (a $10 fee will then apply. The contents of the old card will be transferred to the new one) Obtain information on Transcollines services and rates HULL SECTOR STO 111, rue Jean-Proulx Gatineau, (Québec) J8Z 1T4 Access to the Service Point is through the main door located on the side of the building. Canevas Service Point – (Formerly called Village Cartier) 425, boul. Saint-Joseph Gatineau, (Québec) J8Y 3Z8 AYLMER SECTOR Galeries Aylmer 181 Rue Principale Gatineau,(Québec) J9H 6A6 GATINEAU SECTOR De la Cité Station 459, boul. de la Cité Gatineau, (Québec) J8T 0C8 You can consult the business hours of the service points on the STO website for all the details. STO’s Service points, recharging centre and issuing centres Users can purchase any Transcollines titles and fares in every service points, at the issuing centre and any recharging point. For a list of the location of STO service points and the issuing centres, please visit the section “STO Points of service and issuing and recharging centre” of the STO’s website by clicking here. Before going to one of our service points to purchase a new Transcollines pass, it is your responsibility to familiarize yourself with the various type of passes available and, when purchasing, to make sure you specify which fare you wish to purchase according to your travel needs. For any questions regarding the different titles and fares, please consult the Titles and fares section of our website or contact us either by email at info@transcollines.ca or by phone at 819-456-1114 ext. 2 Gérer le consentement aux cookies Notre site Web utilise des témoins (cookies) afin de vous offrir une expérience de navigation optimale. En parcourant notre site, vous consentez à l'utilisation de ces témoins, mais vous avez également la possibilité de les refuser. 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