{"id":4978,"date":"2024-01-26T15:08:55","date_gmt":"2024-01-26T20:08:55","guid":{"rendered":"https:\/\/transcollines.ca\/?p=4978"},"modified":"2025-03-05T14:40:58","modified_gmt":"2025-03-05T19:40:58","slug":"tod-emergency-phone-line","status":"publish","type":"post","link":"https:\/\/transcollines.ca\/en\/tod-emergency-phone-line\/","title":{"rendered":"New emergency phone line"},"content":{"rendered":"<h2>A new emergency phone line is now available for all our transport services!<\/h2>\n<p><strong>You can dial (819) 456-1114<\/strong> for a \u00a0Transcollines representative to assist you during service hours, including evenings and weekends.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Here are some examples of situations for which the emergency team can assist you:<\/strong><\/p>\n<ul>\n<li>If you do not receive any confirmation email following your booking<\/li>\n<li>If you do not see any vehicles moving in your direction on the interactive map at your scheduled boarding time<\/li>\n<li>In the event of a significant delay on the part of the carrier (more than 15 min.)<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><strong>Here are the emergency phone line hours of operation:<\/strong><\/h4>\n<p>&nbsp;<\/p>\n<h4>Monday to Thursday: 5:30 a.m. to 11:00 p.m.<\/h4>\n<h4>Friday to Saturday: 5:30 a.m. to 12:30 a.m.<\/h4>\n<h4>Sunday: 5:30 a.m. to 11:00 p.m.<\/h4>\n<p>&nbsp;<\/p>\n<p><span class=\"mauve\">PLEASE NOTE, booking requests and complaints will not be handled by the emergency team, you will have access to regular customer service for this type of request. All non-urgent requests will be processed within 48 business hours.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A new emergency phone line is now available for all our transport services! You can dial (819) 456-1114 for a \u00a0Transcollines representative to assist you during service hours, including evenings and weekends. &nbsp; Here are some examples of situations for which the emergency team can assist you: If you do not receive any confirmation email&hellip; <a class=\"more-link\" href=\"https:\/\/transcollines.ca\/en\/tod-emergency-phone-line\/\">Continue reading <span class=\"screen-reader-text\">New emergency phone line<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":4976,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[23],"tags":[],"class_list":["post-4978","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","entry"],"acf":[],"_links":{"self":[{"href":"https:\/\/transcollines.ca\/en\/wp-json\/wp\/v2\/posts\/4978","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/transcollines.ca\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/transcollines.ca\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/transcollines.ca\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/transcollines.ca\/en\/wp-json\/wp\/v2\/comments?post=4978"}],"version-history":[{"count":12,"href":"https:\/\/transcollines.ca\/en\/wp-json\/wp\/v2\/posts\/4978\/revisions"}],"predecessor-version":[{"id":6384,"href":"https:\/\/transcollines.ca\/en\/wp-json\/wp\/v2\/posts\/4978\/revisions\/6384"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/transcollines.ca\/en\/wp-json\/wp\/v2\/media\/4976"}],"wp:attachment":[{"href":"https:\/\/transcollines.ca\/en\/wp-json\/wp\/v2\/media?parent=4978"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/transcollines.ca\/en\/wp-json\/wp\/v2\/categories?post=4978"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/transcollines.ca\/en\/wp-json\/wp\/v2\/tags?post=4978"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}