New On-demand emergency phone line

Did you know that a new On-demand emergency phone line is now available?

You can dial (819) 456-1114 for a Transcollines representative to assist you with any on-demand (TOD) service emergencies during the TOD service hours.


Here are some examples of situations for which the emergency team can assist you:

  • If you do not receive any confirmation email following your booking
  • If you do not see any vehicles moving in your direction on the interactive map at your scheduled boarding time
  • In the event of a significant delay on the part of the carrier (more than 15 min.)


Here are the emergency phone line hours of operation:


Monday to Thursday: 5:30 a.m. to 11:00 p.m.

Friday to Saturday: 5:30 a.m. to 12:30 a.m.
Sunday: 5:30 a.m. to 11:00 p.m.


PLEASE NOTE, booking requests and complaints will not be handled by the emergency team, you will have access to regular customer service for this type of request. All non-urgent requests will be processed within 48 business hours.