Transcollines on demand

Transcollines On Demand is coming to the Hills!

Thanks to a new partnership with Taxi Loyal’s dynamic team and the implementation of new technologies developed by the mobility specialists of Cityway and Fraxion, Transcollines On Demand (TOD) is finally seeing the light of day! This new public transit service, with flexible schedules and routes, is an addition to the regular bus network which will now be able to meet the various travel needs of the rural Outaouais citizens.

Book a trip

Transcollines On Demand (TOD) is:

Bus stops near you

The Transcollines mobile application will offer you a boarding stop based on your departure address and another disembarking stop based on your arrival address. Pick-up and drop-off are performed only at virtual stops determined by the app.

Routes tailored to your needs

The vehicle in service does not follow a fixed route. The path taken will also depend on the other users who have made reservations for the same time and who will share the same vehicle to travel. Note that Transcollines’ new on-demand transportation service is complementary to the existing regular service. The application will offer you combined trips when it applies to get to your destination.

A service with booking

You can book between 2 hours and 30 days in advance for on-demand transportation. The earliest available arrival time will be offered to you when booking your trip with the application.

Titles and fares

The on-demand service is offered at the same fares as regular public transit service.

Consult the full titles and fares list here

Methods of payment

You must pay one ticket per passenger. If your companion does not have the same payment method as you, they must have a profile and create their own reservation indicating their payment method.

If you have a Transcollines pass, note that all reservations made since February 1, 2024 only display the “On board cash payment” option. This option should be used by all our TOD users. If you wish to use your Transcollines pass to pay for your trip, it is possible to do so. ou will simply have to present it to the driver for validation, along with your proof of payment, while boarding the vehicle.

When paying in cash, you must make sure you have the exact amount since no change is given on board taxis and buses.

If you do not have proof of payment for your monthly pass or cash, the driver will be obliged to refuse your boarding.

IMPORTANT NOTICE (debit/credit)

Considering several Taxi Loyal vehicles are not equipped with a debit/credit machine, we ask that you keep pocket change to pay for your trips when this method of payment is not available. We are aware of the inconvenience this situation may cause. Note that it will soon be possible to make transactions and pay for your tickets directly from the app. We will inform you as soon as the new e-Boutique is activated in the Transcollines application.

Schedules

Users can book trips 7 days a week for the following schedules within the availability of vehicles:

Sunday: 5:30 a.m. to 10:30 p.m.

Monday: 5:30 a.m. to 10:30 p.m.

Tuesday: 5:30 a.m. to 10:30 p.m.

Wednesday: 5:30 a.m. to 10:30 p.m.

Thursday: 5:30 a.m. to 10:30 p.m.

Friday: 5:30 a.m. to midnight

Saturday: 5:30 a.m. to midnight

Due to an exceptionally high volume of requests, it is possible that certain time slots are not accessible since no vehicle is available to make the trip. To avoid this kind of situation, we advise you to make your reservations as soon as possible. Transcollines cannot be held responsible for any inconvenience caused by the non-availability of a vehicle.

!! New emergency phone line

A new emergency call system was put into operation on October 3, 2023. You can now dial (819) 456-1114 for a Transcollines representative to assist you during service hours, including evenings and weekends.

Here are the emergency phone line hours of operation:

Monday to Thursday: 5:30 a.m. to 11:00 p.m.
Friday to Saturday: 5:30 a.m. to 12:30 a.m.
Sunday: 5:30 a.m. to 11:00 p.m.

PLEASE NOTE, booking requests and complaints will not be handled by the emergency team, you will have access to regular customer service for this type of request. All non-urgent requests will be processed within 48 business hours.

Here are some examples of situations for which the emergency team can assist you:

If you do not receive any confirmation email following your booking
If you do not see any vehicles moving in your direction on the interactive map at your scheduled boarding time
In the event of a significant delay on the part of the carrier (more than 15 min.)

Territory

The on-demand service currently covers La Pêche, Cantley, Chelsea and Val-des-Monts sectors. The departure or the arrival points of your trip must be in the area indicated on the map to have access to the service. The service is not exclusive to residents of these sectors, it is available to all users who wish to travel in this area. A few boarding and arrival points are also available in the Gatineau and Hull sectors, a territory that is mainly served by the Société de transport de l’Outaouais (STO).

Transcollines on demand will gradually expand to other Outaouais rural areas. To follow the on-demand project developments in their sector, Outaouais residents are invited to register at transcollines.ca/info

Book today !

Download the new Transcollines mobile app to book your trips today! A web version of the application is also available on your computer or tablet.

Download the Apple app

Download the Android app

Go the the web app

To make a reservation by phone call 819-456-1114 option 2

Cancellation deadlines

You must cancel your trips at least 1h30 in advance. If you are absent three (3) times at the agreed time and place, without having first canceled your booking within the time limits indicated above, Transcollines has the right to suspend your access to the Service for a 5 days period.

Return trip

You must allow a minimum of 1 hour* between the time you were dropped off and the time you can board our vehicles again. If this deadline is not respected during the booking process, the application will offer you a different pick-up time from that requested.

* Note that the pick-up time may vary depending on the boarding point

Booking confirmation*

You will receive an email confirmation and/or text message (depending on the preferences selected in your account) at the latest, 2 hours before your trip. If you do not receive a confirmation email, we invite you to contact us at (819) 456-1114.

*Transcollines has the right to cancel any booking or delete any account with fraudulent use or that violates the rules of use.

To avoid unpleasant surprises

It is the user’ responsibility to make sure to be present at the boarding point at least 5 minutes before the scheduled boarding time. Failing to comply, the taxi will leave at the confirmed time and no replacement taxi will be sent. It is therefore recommended to open your application 15 minutes before your scheduled boarding time and select “my reservations” in order to see your vehicle approaching in real time on the interactive map. If you do not see any moving vehicle in your direction or if you notice a significant delay (more than 15 min.), we invite you to contact us at (819) 456-1114.

Transfer ticket

Please note that no transfer tickets will be issued or accepted on board TAD taxi vehicles. You will therefore have to plan to pay the transit fees when transferring to STO services and vice versa. That said, we are actively working on setting up a system that will eventually allow it and we will inform you when it is in operation.

Terms of use

The minimum age to use on-demand service is 12 years old. Minors under 12 must be accompanied by a legal representative or responsible adult.

The TOD (Transcollines On Demand) user must have an account in his name and must make his booking using this same account.

By using Transcollines On Demande (TOD), the user understands that it’s a public transport service and not a private service. The user also understands that Transcollines cannot be held responsible for delays encountered during travel. That said, Transcollines will do everything in its power to respect the boarding and disembarking times, but it is possible, due to factors beyond its control (e.g. weather conditions, traffic lights, accidents, traffic on the roads, etc.), that these are affected.

In the event of a significant delay by the carrier (more than 15 minutes), we invite you to contact us at (819) 456-1114.

If you choose to use the regular taxi services of Loyal or any other company, you will be billed at the regular taximeter rate. Transcollines cannot be held responsible for delays and costs incurred by this type of service and no refund will be granted.

How to book your trips in 6 steps

Identify your vehicle and get on board

You will be able to see the model of the vehicle that will pick you up in the application. The on-demand service is offered by Transcollines buses, Taxi Loyal cars and vans. TRANSCOLLINES stickers appear on Taxi Loyal vehicles to help you identify them. Once on board, you can check the estimated arrival time for your destination in real time.

The driver will drop you off at the intersection closest to your destination, within the service area.

For any problem or for information concerning your reservations, we invite you to contact us at (819) 456-1114.